AI transparency
EU AI ACT · NYC LL 144

A plain-English summary of where AI is used in FreshCut, what data is sent to model providers, and how to opt out. Required disclosure under the EU AI Act (Article 13) and NYC Local Law 144.

Where we use AI

FreshCut uses a single Claude Haiku 4.5 model across 16 distinct sub-roles. Every AI invocation falls into one of these surfaces:

Support triage — categorising new support tickets by topic + urgency
Review moderation — screening new customer reviews for profanity, PII, threats
Listing-copy assistance — generating product descriptions for vendor onboarding (vendor opt-in)
Ad-copy generation — suggesting headline + body for sponsored listings (vendor opt-in)
Onboarding coach — answering vendor questions during their first 30 days
Revenue insights / AI conversational analytics — answering vendor questions about their own LTV / churn / cohort data
Document review — pre-screening compliance document uploads (e.g. food handler license)
Driver ETA + fraud anomaly + dispute mediator + HPAI monitor + churn predictor + compliance auditor — operational ML scoring

What we send to the model

Every AI invocation sends aggregate statistics and the specific user-supplied text being scored (a review body, a support ticket, the vendor's typed question). We never send:

Customer payment card information
Driver background-check details
Customer addresses or geo-coordinates
Individual customer-PII columns (email, phone, name) — the conversational analytics endpoint scrubs these before calling the model
Photos or attached media

All payloads sent to the model are logged to our internal audit log under AI_INVOCATION actions and retained for 30 days for incident review only.

Decision-making + human review

No AI decision affects pricing, order eligibility, payouts, or driver pay. Those are all rule-based and human-auditable.

AI is used as a recommendation layer for human reviewers (moderation queue, support triage, fraud flags). Every negative AI decision can be appealed via the support flow at /support and a human will respond within 1 business day.

Model + provider

Provider	Anthropic, PBC
Model	claude-haiku-4-5-20251001
Training data	Provider-disclosed only. Anthropic does NOT train on your data per their API enterprise terms.
Data residency	United States
DPA on file	Yes (Anthropic standard Data Processing Addendum + SCC)

Provider terms: anthropic.com/legal

Opt out

You can opt your account out of optional AI surfaces (review moderation suggestions, listing copy assistance, AI insights) at any time:

Go to /profile → Privacy
Toggle "Allow AI-assisted features" to OFF
Save

Note: a small set of safety-critical AI uses (review moderation for hate speech / PII leakage) cannot be opted out of because they protect other users. The full list is disclosed above.

Questions? Email our DPO at dpo@freshcut.nyc. For GDPR Article 22 requests (objection to fully automated decisions), see /privacy.