Delete Your Account

Your account, your data — deletion is available to every user, any time.

Delete from the app or website

Sign in and open Profile → Settings.
Choose Delete Account and confirm.

Deletion starts immediately with a 30-day grace period: your account is deactivated at once, and you can cancel the deletion by signing back in within 30 days. After the grace period your account and personal data are permanently erased.

Delete by email

If you can't sign in, email privacy@freshcut.nyc from the address on your account with the subject “Delete my account”. We verify ownership and process the request within 30 days.

What is deleted

Your profile (name, email, phone, addresses, preferences, saved payment methods held by Stripe).
Order history is de-identified after the retention window.
Loyalty balances, referral codes, and notification tokens.

What we must keep (and for how long)

Some records are retained only as long as the law requires, then erased: tax and payment records (IRS/NYS requirements), food-safety and cold-chain compliance logs (NYC DCWP / DOHMH), and fraud-prevention audit entries. These are kept in de-identified form wherever possible and are never used for marketing.

Full details are in our Privacy Policy. Questions: privacy@freshcut.nyc.