Disclaimer

The information on the FreshCut NYC platform (the "Service") is provided for general informational and transactional purposes only. Nothing on the Service is professional medical, nutritional, dietary, religious, legal, or financial advice. This Disclaimer supplements — and is subject to — our Terms of Service, which control in the event of any conflict.

1. Food safety, allergens & handling

FreshCut NYC is a marketplace that connects you with independent butcher shops, halal and kosher markets, live poultry vendors (viveros), fish markets, produce stands, and other food vendors. We facilitate ordering and delivery; we do not prepare, cut, package, or grow the products you buy.

• Raw and perishable products. Fresh meat, poultry, seafood, eggs, and produce are perishable and may carry naturally occurring bacteria. Consuming raw or undercooked meat, poultry, seafood, or eggs may increase your risk of foodborne illness. Cook to the safe internal temperatures published by the USDA and refrigerate promptly.
• Allergens. Products may contain or have been processed alongside common allergens (e.g., shellfish, fish, eggs, milk, tree nuts, peanuts, wheat, soy, sesame). Ingredient and allergen information is supplied by the vendor and may be incomplete. If you have a food allergy or sensitivity, contact the vendor to confirm before ordering; do not rely solely on the listing.
• Live poultry (vivero). Live-bird and freshly processed poultry products are subject to additional handling and regulatory requirements, including Highly Pathogenic Avian Influenza (HPAI) live-market rules. Follow all handling and cooking guidance provided at delivery.
• Cold chain. While the Service applies temperature-monitoring standards to deliveries, you are responsible for refrigerating or freezing perishable items immediately upon receipt.

2. Halal, kosher, organic & other certifications

Certification and dietary labels — including halal, zabiha, kosher, organic, grass-fed, and free-range — are attested and maintained by the individual vendor and, where applicable, the vendor's third-party certifying body. FreshCut NYC relays these representations; it does not itself certify any product as halal, kosher, organic, or otherwise. If a certification is essential to your religious or dietary practice, confirm it directly with the vendor and their certifying authority before relying on it.

3. AI-assisted content

Parts of the Service use artificial intelligence — for example, draft product descriptions, search and product recommendations, review moderation, delivery-time estimates, and first-line support responses. AI-generated or AI-assisted content may be inaccurate, incomplete, or out of date, and is provided without warranty. It is not professional advice of any kind. Always verify anything material (ingredients, allergens, price, availability, certification) against the vendor listing or by contacting the vendor or our support team. Our AI Transparency notice explains how and where we use AI in more detail.

4. No medical, nutritional, or professional advice

Content on the Service — including nutritional information, blog posts, recipes, and product descriptions — is for general information only and is not a substitute for advice from a qualified physician, dietitian, or other professional. Do not disregard or delay seeking professional advice because of something you read on the Service. If you think you may have a medical emergency, call 911.

5. Pricing, availability & estimates

Prices, weights, availability, and delivery-time estimates are set by vendors or generated by the platform and may change without notice. Items sold by weight (for example, a cut of meat) may vary from the estimated weight; where this occurs, the final charge is reconciled to actual weight as described at checkout and in our Refund Policy. Estimated delivery windows are not guarantees.

6. Third-party content & links

The Service may contain vendor-supplied content, customer reviews, and links to third-party websites or services. We do not endorse and are not responsible for third-party content or the accuracy of user reviews. Reviews reflect the opinions of their authors, not FreshCut NYC.

7. "As is" and limitation of liability

THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW. Our liability is limited as set out in the Terms of Service. Nothing in this Disclaimer excludes or limits any liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud.

8. Contact

Questions about this Disclaimer? Contact us at legal@freshcut.nyc. For a suspected safety issue with a product you received, contact support@freshcut.nyc immediately.